Operated by Elite Experiences Sweden AB
(Applies to guided tours and package travel services)
Effective Date: 04-05-2026
- General Information
These terms apply to agreements between the traveler (“the Customer”) and Elite Tours (“the
Company”) regarding guided tours and, where applicable, package travel.
For package travel, the agreement is governed by the Swedish Package Travel Act
(Paketreselagen). - Booking and Agreement
A binding agreement is formed when:
● The Customer has completed a booking
● The Company has confirmed the booking (in writing or electronically)
● Any required payment has been received
The Customer is responsible for ensuring all booking details are correct.
For group bookings, the person making the booking is responsible for communication and
payment. - Prices and Payment
All prices are stated in SEK unless otherwise specified and include applicable taxes.
● A deposit may be required to confirm the booking
● Full payment must be made prior to the tour as stated in the confirmation
● Failure to pay on time may result in cancellation and applicable fees - What is Included
Only services explicitly listed in the booking confirmation are included. - Changes by the Customer
Changes must be requested in writing and are subject to availability.
A 25% administration fee of the total booking value applies unless otherwise agreed.
Significant changes may be treated as cancellation and rebooking. - Cancellation by the Customer
Cancellations must be made in writing.
● More than 8 weeks: 90% refund
● 6–8 weeks: 50% refund
● 4–6 weeks: 25% refund
● Less than 4 weeks: no refund
All refunds are subject to third-party costs and non-recoverable expenses. - Transfer of Booking
Bookings may be transferred if:
● The replacement meets requirements
● Notice is given in reasonable time
Additional costs may apply. - Changes by the Company
Minor changes do not entitle compensation.
Major changes allow the Customer to:
● Accept
● Receive an alternative
● Cancel with refund - Cancellation by the Company
The Company may cancel due to safety, operational reasons, or Force Majeure.
Refunds apply where appropriate, but no additional compensation. - Force Majeure
No liability for events beyond control, including:
● Weather
● Government actions
● Pandemics
● Transport disruption
Refunds may be offered, but no compensation. - Company Responsibility
The Company will deliver services as agreed.
Issues must be reported immediately. - Customer Responsibilities
The Customer must:
● Follow instructions
● Respect laws
● Be properly prepared
Failure may result in removal without refund. - Complaints
Complaints must be made during the tour or shortly after. - Liability Limitations
Liability is limited to the tour value.
No liability for indirect losses or third-party issues. - Dispute Resolution
Disputes shall first be resolved directly.
If unresolved:
● ARN (Allmänna reklamationsnämnden)
● Swedish courts - Third-Party Suppliers
Third-party providers are subject to their own terms.
All costs and conditions from suppliers apply to the Customer. - Limitation of Liability for Third-Party Providers
Elite Tours is not liable for:
● Supplier cancellations
● Fees or penalties
● Service delivery
All related costs are the Customer’s responsibility. - Supplier Insolvency
If a supplier fails:
● Alternatives may be offered
● Additional costs paid by Customer
● Refunds limited to recoverable amounts - Travel Insurance
Insurance is mandatory.
Must cover:
● Medical
● Cancellation
● Activities
● Supplier insolvency - Liability & Insurance
Elite Tours holds liability insurance.
Liability is limited and excludes:
● Personal belongings
● Third-party actions
● Indirect losses
● Medical conditions - Assumption of Risk
All activities carry inherent risks.
Participation is at the Customer’s own risk. - Health & Fitness
Customers must be fit to participate.
Failure to disclose conditions may result in exclusion without refund. - Late Arrival / No-Show
Failure to attend is treated as cancellation.
No refund applies. - Payment Enforcement
Late payments may incur:
● Interest
● Fees
● Recovery costs - Right to Refuse Service
The Company may remove any Customer for:
● Unsafe behavior
● Disruption
● Legal violations
No refund applies. - Data Protection (GDPR)
Personal data is processed in accordance with GDPR. - Entire Agreement
This document and booking confirmation form the full agreement. - Severability
Invalid clauses do not affect the remainder. - Use of Images
Photos/videos may be used for marketing unless declined in writing. - Price Adjustments
Prices may change due to external factors before final payment. - Contact Information
Elite Experiences Sweden AB
Elite Tours
Östanvindsgatan 15, 43434 Kungsbacka, Sweden.
5595363242
hello@elitetours.se
+46 (0) 7 29335142